Company Philosophy

With the advent of the "information society", Information Technology has come to play an integral role as an enabler of business change. 

While its people view themselves first and foremost as business people, Pragmat has an impressive track record in the creative application of Information Technology. 

We have positioned ourselves to bridge the gap which so often exists between providers, whether external vendors or internal IT departments, and consumers of technology products and services, thus helping to eliminate common causes of project failure.

Pragmat is dedicated to helping its customers to be successful by providing them with pragmatic, value-adding solutions to their business problems. 

We see this, quite simply, as the only sure way to cement our own long-term success and prosperity. The pursuit of this goal has led us to embrace a number of key values and guiding principles: 

Pragmatism

Our focus is on practice rather than theory; although theory remains important in guiding our actions. Thus, while our consultants take very much a "hands on" approach, it should come as no surprise that they also hold formal academic qualifications in a wide range of disciplines.

As our name suggests, we rather deliver practical, workable solutions within realistic timeframes, than strive indefinitely towards "grand visions" founded on uncertain or unattainable ideals. It follows therefore, that the solutions we propose must be cost effective, reliable and flexible. (top)

Achievement Orientation

We pride ourselves on delivering on-time, and in excess of our customers' expectations. There are no secrets to turning this goal into a reality; just an unwavering focus on good planning, careful change management and strong project management.

At Pragmat we package our projects into manageable "chunks" to reduce the overall project risk, and to ensure a steady flow of benefits to our clients. So that both parties understand what is required of them, we work to written "scope" agreements setting out all pertinent details of the project including clear criteria by which its success may be measured.

No Pragmat consultant is permitted to take sole responsibility for a work assignment. Even in small assignments, we take a team-based approach to problem-solving to achieve a better result for the client. Pragmat actively pursues a system of peer review in all of its projects to ensure that high quality standards are maintained; that cross-fertilisation of ideas occurs; that projects stay on track, and that the underlying purposes and premises remain sound. (top)

Continuous Improvement

Pragmat believes in knowledge transfer so that our clients may become independent, rather than seeking to entrench ourselves in the client organisation. Our goal is to be able to confidently "walk out the door" at the end of a project or assignment, leaving behind the tools and techniques to enable the client to consolidate and build on our work.

Pragmat believes in periodically rotating its consultants throughout its client base so that they continue to broaden their experience and to bring fresh perspectives to the solution of clients' problems. At the same time, we strive to cultivate within our staff the confidence and the leadership skills to pursue their ideas for the benefit of the client. (top)

Relationship Management 

Pragmat is sensitive to the needs of its customers, and so continually works to build its understanding of the customer and their business. The relationship with each client is entrusted to one or more Principal Consultants to ensure that customers always have a direct line of communication to our management team.

We understand the power of politics in the modern organisation and recognise the importance, as consultants, of becoming aware of and accommodating internal political currents without becoming a part of them. Understanding, and working within these currents is a vital element in planning and managing change.

Pragmat's senior consultants have all worked in both vendor and customer organisations, and we fully understand the crucial role which strong supplier/customer relationships play in successful projects. We therefore actively work to facilitate and strengthen such relationships in the projects in which we are involved. (top)

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